Delivery

While all efforts are made to deliver your order within a timely manner, any time frame indicated to you will be an estimate only and cannot be guaranteed. There may be causes that are beyond Loam’s reasonable control, such as (but not limited to) industrial disturbances, delays in transit, damage of product in transit and shortage of product.

Loam will not accept any liability or responsibility for delays in the delivery of Goods. We will only be liable for liquidated damages for a delay in delivery if these have been stipulated in the Quotation, Sales Order or Sales Invoice, and are limited to 5% of the contract value of the Agreement.

Delivery times will only be booked once payment for goods and any other applicable fees and charges including but not limited to the delivery fee has been paid in full.

Delivery includes assembly of products however, does not include any installation. Where installation is required, a separate quote will be provided.

Delivery to a 50km radius of Perth CBD is charged as follows:

  • 1 Person drop off (no assembly required) – $90.00
  • 2 Person Delivery (0–1hr) – $150.00
  • 2 Person Delivery (1hr+) – $250.00
  • 2 Person Delivery (2hrs+) – $300.00
  • 2 Person Delivery (4hrs+) – $400.00
  • 2 Person Delivery (6hrs–8hrs) – $800.00
  • Apartment / Lift / Stairs / Parking Surcharge – $50

Our delivery team requires a minimum of 24 hours notice to cancel a delivery. Any delivery cancelled within 24 hours of delivery may attract a subsequent delivery charge.

 

Refunds & Returns

Loam would like you to be completely satisfied with your purchase.

We recommend the inspection of any items immediately at the time of delivery to ensure you are completely satisfied with the items, including that the items are of acceptable quality, and match the description we have provided to you.

If items are being collected from our showroom or warehouse, we also recommend inspection of these items prior to leaving the place of collection.

Unless covered by the Loam Warranty policy, all product returns are at the absolute discretion of Loam and is subject to management approval. Unfortunately, we can not accept returns due to change of mind unless agreed to in writing by Loam Management. Loam reserves the right to charge a restocking/handling fee of 10% of the RRP of the items being returned.

Any delivery charges are non-refundable once delivery has already occurred.
 

Order Cancellation

In the event an order needs to be cancelled, a cancellation fee of 10% of the invoice is payable on cancellation. Where production has already commenced, your deposit is rendered non-refundable to the maximum of 50% of the RRP of the item being cancelled.
 

Clearance Items

Subject to the Australian Consumer Law, any products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to your attention prior to purchase is not returnable.