Refunds & Returns

Loam would like you to be completely satisfied with your purchase.

We recommend the inspection of any items immediately at the time of delivery to ensure you are completely satisfied with the items, including that the items are of acceptable quality, and match the description we have provided to you.

If items are being collected from our showroom or warehouse, we also recommend inspection of these items prior to leaving the place of collection.

Unless covered by the Loam Warranty policy, all product returns are at the absolute discretion of Loam and is subject to management approval. Unfortunately, we can not accept returns due to change of mind unless agreed to in writing by Loam Management. Loam reserves the right to charge a restocking/handling fee of 10% of the RRP of the items being returned.

Any delivery charges are non-refundable once delivery has already occurred.

Order Cancellation

In the event an order needs to be cancelled, a cancellation fee of 10% of the invoice is payable on cancellation. Where production has already commenced, your deposit is rendered non-refundable to the maximum of 50% of the RRP of the item being cancelled.

Clearance Items

Subject to the Australian Consumer Law, any products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to your attention prior to purchase is not returnable.